Get Started in Three Easy Steps

1- CONNECT

Sign up for a complimentary virtual consultation with one of our experts to tell us about the luxury jewelry piece you’re looking for. We’ll delve into considerations around your style and budget to source or create the piece that’s right for you. From here, we’ll schedule a follow-up visit (online OR at our NYC showroom) to show you some selections.

2- DISCOVER 

Next, our diamond expert will select stones they feel will match your criteria from Lumije’s extensive, on-hand inventory of natural diamonds. 

At your follow-up visit, we’ll compare these diamonds from your hand-picked selection “side-by-side” in-person or virtually via HD images and videos. 

We’ll talk you through the 4Cs of your diamond selections and point out how these characteristics lend to each diamond’s unique beauty. Then we’ll help you choose the perfect setting for your piece. This individualized attention will give you the confidence and peace of mind that the diamond(s) you select will be perfect.

3- EXPERIENCE

In less than two weeks, our expert jewelers will set your diamond and polish your piece.  You’ll then have one more consultation to view the finished piece. You can elect to take delivery in person, or we can arrange a video consultation and prepare to ship your ring overnight.  We are confident that the end-result will be a timeless engagement ring or bespoke piece of diamond jewelry she’ll treasure forever.

Guaranteed Complete Satisfaction

Within fourteen days, if you are not completely satisfied with your Lumijé purchase, you may return it for a complete refund at no cost.

Made-to-order or custom-made items are exempt from this refund policy.

To learn more about our return policy, please click here.

Schedule your consultation with one of our diamond specialists.

SCHEDULE NOW

Frequently Asked Questions 

Below is our list of questions and answers for your frequently asked questions.

What sets Lumije's Concierge Service apart in helping me design my own diamond jewelry?

Lumije's Concierge Service offers a personalized approach to creating your perfect engagement ring or bespoke diamond jewelry piece. Our experts work closely with you, considering your unique style and budget, to craft a piece that truly reflects your vision. The service includes in-depth consultations, both virtual and in-person, to ensure every detail aligns with your preferences.

How do I choose the right diamond for my custom jewelry piece?

Our experts will assist you in selecting the ideal diamond by understanding your preferences and showing you a range of options from our collection. They will explain the significance of each diamond's characteristics, including its cut, color, clarity, and carat, to help you make a decision that's both informed and personal.

What is the timeline for creating a custom diamond piece with Lumije?

The process typically takes less than two weeks from the initial consultation to the final creation of your diamond jewelry. This includes selecting your diamond, choosing the perfect setting, and the expert craftsmanship involved in setting and polishing your piece.

Is there an opportunity to view and approve the final jewelry piece before it is finalized?

Yes, Lumije provides a final consultation where you can view the completed jewelry piece. This step ensures that your custom diamond jewelry meets your expectations before you take delivery. You can choose to have this consultation in person or via a video call.

What kind of after-purchase support does Lumije offer for custom diamond jewelry?

Lumije is committed to your satisfaction and offers comprehensive after-purchase support. This includes care advice, any necessary adjustments, and guidance on maintaining the beauty and integrity of your custom diamond jewelry over time. Our team is available to answer any questions and provide assistance whenever needed.

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