Frequently Asked Questions
Below is our list of questions and answers for your frequently asked questions.
What sets Lumije's Concierge Service apart in helping me design my own diamond jewelry?
Lumije's Concierge Service offers a personalized approach to creating your perfect engagement ring or bespoke diamond jewelry piece. Our experts work closely with you, considering your unique style and budget, to craft a piece that truly reflects your vision. The service includes in-depth consultations, both virtual and in-person, to ensure every detail aligns with your preferences.
How do I choose the right diamond for my custom jewelry piece?
Our experts will assist you in selecting the ideal diamond by understanding your preferences and showing you a range of options from our collection. They will explain the significance of each diamond's characteristics, including its cut, color, clarity, and carat, to help you make a decision that's both informed and personal.
What is the timeline for creating a custom diamond piece with Lumije?
The process typically takes less than two weeks from the initial consultation to the final creation of your diamond jewelry. This includes selecting your diamond, choosing the perfect setting, and the expert craftsmanship involved in setting and polishing your piece.
Is there an opportunity to view and approve the final jewelry piece before it is finalized?
Yes, Lumije provides a final consultation where you can view the completed jewelry piece. This step ensures that your custom diamond jewelry meets your expectations before you take delivery. You can choose to have this consultation in person or via a video call.
What kind of after-purchase support does Lumije offer for custom diamond jewelry?
Lumije is committed to your satisfaction and offers comprehensive after-purchase support. This includes care advice, any necessary adjustments, and guidance on maintaining the beauty and integrity of your custom diamond jewelry over time. Our team is available to answer any questions and provide assistance whenever needed.