REFUNDS/EXCHANGES

 

Our goal is for you to be delighted with any item you buy from Lumije.com.  In the unusual event your not delighted, we offer the following:

Our refund policy allows items to be returned 30-days from the time of of receipt for a full refund.  

PLEASE NOTE: Special order items like made-to-order rings (different sizes) are not eligible for a refund.  However, if these items are returned unworn and undamaged within 30-days of receipt, they are eligible for a store credit.  

All engagement rings are custom-made and are therefore not eligible for return.  All other items are eligible for 30-day refund, as long as they are not damaged.

To help your return go smoothly:

We inspect every item very carefully before we ship it to you to make sure it is in pristine condition.  So if you must return an item, please try to return it in the same condition.  We also ask you to return it in the original packaging (and if it came with a certificate), please return the certificate, as well.  

To start a return, you can contact us at returns@lumije.com and we’ll send you a pre-paid return shipping label, as well as instructions on where to send your package. Once we receive your item, we will refund your purchase.  Provided the piece is not damaged.

Unfortunately, we cannot accept items sent back to us without first requesting a return.  

You can always contact us for any return questions at returns@lumije.com