Our goal is for you to love your jewelry and cherish it for years to come. We will make every effort to make sure we and all the products we sell exceed your expectations.
In the unlikely event, you are not 100% satisfied, we offer a 14-day money-back guarantee on all non-custom domestic orders (custom orders include engagement rings, special ring sizes if the ring comes in one standard size, any special sizing of necklaces and engraved items, certain collections etc.). Made-to-order items are clearly labeled on the website.
We ask your cooperation in helping us to help you to make this process smooth and equitable.
To receive a full refund please:
Follow these steps:
Step One:
Shoot us a quick email returns@lumije.com or call us 877-528-9675 or text us 646-490-6497 so we can ensure your return goes smoothly.
Step Two:
If your item is eligible for return/refund, we will email you a pre-paid return label to ship your item back. The email will also have clear instructions on how to prepare your package for return. We require that this label be scanned no later than (7) days after you receive this pre-paid return label.
Step Three:
Once we receive your item, we will inspect the item and process your return. Refunds will be made in the original form of payment. If you paid via Shop Pay (or Affirm), we will refund the money to Shop Pay (Affirm) and they will in turn issue you a refund of your initial payment.