RETURNS

Our goal is for you to love your jewelry and cherish it for years to come. We will make every effort to make sure we and all the products we sell exceed your expectations. 

In the unlikely event, you are not 100% satisfied, we offer a 14-day money-back guarantee on all non-custom designed orders and exchange or store credit within 30-days of receipt of purchase.

We ask your cooperation in helping us to help you to make this process smooth and equitable.

To receive a full refund please:

Follow these steps:

 

Step One:

Shoot us a quick email returns@lumije.com or call/text us at 877-528-9675 so we can ensure your return goes smoothly.


Step Two:

You will receive a pre-paid return label to ship your item back as well as written instructions on how to prepare your package for return.


Step Three:

Once we receive your item, we will inspect the item and process your return. Refunds will be made in the original form of payment, credit card, check or wire transfer.