Thank you for shopping jewelryatwork.com.  Below is all you need to know about shipping. 

At this time we only ship within the United States.

All expedited shipping is complimentary.  There are no order minimums to be eligible for complimentary expedited shipping.

Order processing time (the time it takes for your order to be ready to ship) depends on what type of item is ordered:

In-Stock Items: Most items ship in one business day.  Items then receive complimentary expedited shipping.  In the event that your particular item will take longer to ship, we will notify you by email.

Made-to-Order: These are made especially for you:  items like studs, eternity bands, engagement rings, etc. the processing time is approximately 14 days.

Special Order: Such as (different rings sizes we do not stock) can take up to 4-6 weeks depending on item ordered.

Once your item is processed and ready to ship:

All shipping is via UPS or FedEx.

You will receive email notifications when your order is received, processed and shipped.  

If you have any further questions just ask:

Toll Free: 877-528-9675 or email sales@lumije.com.

Our goal is for you to be delighted with any item you buy from Lumije.com.  In the unusual event your not delighted, we offer the following:

Our regular* refund policy allows items to returned 14-days policy from the time you receive your item for a full refund.  Additionally, also you have 30 days after receiving your item to request a return for an exchange or store credit. 

PLEASE NOTE: Made-to-order items such as diamond studs, eternity bands, tennis bracelets, special size rings and certain specified items are not eligible for a refund.  However, if these items are returned within 30-days of receipt, they are eligible for a store credit.  

All engagement rings are custom-made and are therefore not eligible for return.

*However, for the Holidays our return/refund policy will be extended.  Items ordered on Lumije.com between November 1st and December 16th can be returned for a full refund if return process is initiated by January 10th.  

To help your return go smoothly:

We inspect every item very carefully before we ship it to you to make sure it is in pristine condition.  So if you must return an item, please try to return it in the same condition.  We also ask you to return it in the original packaging (and if it came with a certificate), please return the certificate, as well.  

To start a return, you can contact us at returns@lumije.com and we’ll send you a pre-paid return shipping label, as well as instructions on  where to send your package. Once we receive your item, we will refund your purchase (if it is within 14 days) or issue a store credit or provide an exchange (if it is within 30 days).  Provided the piece is not damaged.

Unfortunately, we cannot accept Items sent back to us without first requesting a return.  

You can always contact us for any return questions at returns@lumije.com